Privacy Policy

Last Updated:

Information We Collect

• Account Information: Email address, name, and profile details
• Usage Data: How users interact with our app to improve accessibility and support features
• Voice Data: Audio recordings for assistance features (processed securely, not stored permanently)
• Device Information: Device type and operating system to ensure compatibility with accessibility features
• Location Data: General location for personalized content (only with explicit consent)
• Support Needs: Information about memory, focus, organization, and relationship assistance needs
• Payment Information: Processed securely through third-party payment processors (we don't store payment details)

How We Use Your Information

• Provide memory, focus, organization, and relationship assistance
• Personalize support for individual learning styles and needs
• Process voice commands to provide helpful responses and reminders
• Adapt interface and features for accessibility requirements
• Send important updates about account and safety features
• Improve our services for users with learning disabilities and cognitive challenges
• Provide customer support with understanding of special needs

Special Protections for Children and Vulnerable Users

• Limited Data Collection: We collect only the minimum data necessary to provide our services
• No Behavioral Advertising: We do not use personal information for targeted advertising
• Enhanced Security: Extra security measures for accounts of vulnerable users
• Caregiver Access: Parents and caregivers can access and manage accounts under their supervision
• Easy Deletion: Simple process to delete account data
• Staff Training: Our team is trained on privacy needs of vulnerable populations

Data Sharing and Third Parties

• AI Services: Voice data is processed by trusted AI service providers with strict privacy controls
• Payment Processing: Payment information is processed securely by third-party payment processors
• No Data Sales: We never sell personal information, especially of children or vulnerable users
• Legal Requirements: We may disclose information only if required by law
• Therapeutic Partners: With explicit consent, we may share progress data with healthcare providers
• Analytics: Only anonymous, non-identifying usage data for service improvement

Data Security and Safety

• All data is encrypted in transit and at rest with enterprise-grade security
• Firebase's secure infrastructure with additional protections for sensitive data
• Voice recordings are processed in real-time and immediately deleted
• Regular security audits with focus on protecting vulnerable users
• Strict access controls - only authorized personnel can access user data
• Incident response plan specifically designed for protecting children and vulnerable users

Parental and Caregiver Rights

• Review: Parents can review all information collected about their child
• Access: Request a copy of your child's or care recipient's data
• Correction: Update or correct information in the app
• Deletion: Request immediate deletion of account and all associated data
• Consent Withdrawal: Withdraw consent at any time, resulting in account deletion
• Communication: Choose how and when we communicate with you about your child's account
• Supervision: Set up supervised access and monitoring features

Platform-Specific Information

• iOS: Full compliance with Apple's App Store privacy requirements for children's apps
• Android: Adherence to Google Play's Designed for Families program requirements
• Web: COPPA-compliant web interface with enhanced security
• All platforms meet or exceed accessibility standards (WCAG 2.1 AA)
• Consistent privacy protection across all platforms

Data Retention and Deletion

• Children's data is retained only as long as the account is active
• Voice recordings are never stored - processed and immediately deleted
• Usage analytics for children are retained for maximum 1 year (vs 2 years for adults)
• Deleted accounts are permanently removed within 7 days (vs 30 days for adults)
• Backup data is securely deleted within 30 days (vs 90 days for adults)
• Parents can request immediate data deletion at any time

Children's Privacy (COPPA Compliance)

• We comply fully with the Children's Online Privacy Protection Act (COPPA)
• We collect only the minimum information necessary to provide our services
• Parents have the right to review, delete, and refuse further collection of information
• We do not condition participation on providing more information than necessary
• We do not enable children to make personal information publicly available
• Special protections are in place for children with disabilities

Accessibility and Inclusion

• Our app is designed with accessibility-first principles
• We support screen readers, voice control, and other assistive technologies
• Interface can be customized for different cognitive and learning needs
• We provide multiple ways to access and understand our privacy policy
• Customer support is trained to assist users with various disabilities
• Regular testing with users who have different abilities and needs

International Users and Legal Compliance

• Full compliance with GDPR for EU users, including enhanced protections for children
• Adherence to provincial privacy laws in Canada
• Compliance with state privacy laws including CCPA in California
• We ensure adequate protection regardless of processing location
• Special consideration for international laws protecting children and disabled individuals

Changes to This Policy

• We will notify users directly of any material changes to this privacy policy
• Significant changes may require new consent for certain accounts
• Changes are communicated in accessible formats
• You can always view the current policy in your profile settings
• We maintain a history of policy changes for transparency